​ARE ORDERS SHIPPED DISCREETLY?

Yes! All orders are shipped in plain brown boxes or white envelopes with a return address of "Shipping Department".

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CAN I CANCEL MY ORDER OR ADD ON ITEMS AFTER IT IS PLACED?

Sorry, but we are unable to cancel or edit orders once they are placed.

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WHAT IF I SOMETHING I'VE PURCHASED ARRIVED BROKEN?​

If your package arrives with a broken piece, please email info@highprovision.com with the following and we will process a replacement order:

1. A photo of the broken product

2. The box your order arrived in

3. Your order #

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MY ORDER SAYS IT IS DELIVERED, BUT IT IS NOT HERE, WHAT SHOULD I DO NEXT?​

It's common for USPS to show a delivered stamp a few days prior to the actual delivery, we suggest to wait an additional 3 business days for your order to arrive.

If 3 business days have passed since you order has a delivered stamp, file a missing mail request with USPS at the below link.

https://www.usps.com/help/missing-mail.htm

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GENERAL QUESTIONS

Please email info@highprovision.com​